Exeter Community Initiatives came into Zoe’s life when she was suffering from severe anxiety, depression and agoraphobia, to the point she was unable to leave her home.
After several months of feeling like the walls were literally closing in on her, Zoe decided she had to get out, despite her anxiety.
She remembered shopping at Jelly, Exeter Community Initiatives’ children’s charity shop, when her son was little. She recalled how friendly and welcoming the staff were and decided to contact the shop about volunteering opportunities.
Zoe said: “The Jelly shop manager called me back the next day and asked me to come in for a cup of tea and a chat. She really put me at my ease and was extremely empathetic, explaining my anxiety wouldn’t be a barrier to volunteering. By the end of the meeting, I’d signed up as a volunteer. I didn’t know it then, but I’d started a new chapter in my life.”
Since volunteering at Jelly, Zoe’s anxiety and self-confidence have vastly improved. She can now answer the phone and speak to strangers without panicking or crying.
She’s also gained valuable retail skills such as cashing up, stock control, merchandising and window displays. Plus, she’s got herself into a great routine personally which helps with her time keeping.
Zoe said: “The staff at Exeter Community Initiatives’ Jelly charity shop have been incredible and so supportive. Working here has truly changed my life. I’d encourage anyone looking to volunteer to enquire at Jelly. If it wasn’t for Exeter Community Initiatives and the support I’ve received from my partner, I’d be in a completely different place now.”
Zoe is going from strength to strength. She is now not only a Jelly volunteer but also employed as paid cover staff.