If you would like to make a complaint, please refer to our Feedback & Complaints Policy and use the form below.
Thank you for taking the time to make your complaint. You should now expect:
- The Project Manager/Chief Executive to acknowledge receipt of your complaint
- A meeting organised within 10 days
- After this meeting, a written response within 5 days explaining the action being taken
Stage 2: If you are not satisfied with the response, your complaint may be taken to a Complaints Panel convened by the Chief Executive. The decision of the Complaints Panel at Stage Two will be final.