Complaints

If you would like to make a complaint, please refer to our Complaints Policy and use the form below.

Your Name (required)

Your Address

Postcode

Telephone

Your Email (required)

Project that the complaints relate to

Please write your complaint in the box provided

What changes would you like to see as a result of your feedback?

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Thank you for taking the time to make your complaint.  You should now expect:

  1. The Project Manager/Chief Executive to acknowledge receipt of your complaint
  2. A meeting organised within 10 days
  3. After this meeting, a written response within 5 days explaining the action being taken

Stage 2: If you are not satisfied with the response, your complaint may be taken to a Complaints Panel convened by the Chief Executive. The decision of the Complaints Panel at Stage Two will be final.